Knowledge Management References


Benchmarking

APQC

Business Process Benchmarking: Finding and Implementing Best Practices

  • Author: Robert C. Camp
  • Published by ASQC Quality Press in 1995
  • ISBN 0873892968

Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance

  • Author: Robert C. Camp
  • Published by Quality Resources and ASQC Quality Press in 1989
  • ISBN 0873890582

Benchmarking for Best Practices: Winning through Innovative Adaptation

  • Authors: Christopher Bogan, Michael English
  • Published by McGraw Hill Companies in 1996
  • ISBN 0070063753

Knowledge sharing: moving away from the obsession with best practices

  • Author: Peter Holdt Christensen
  • Published by Journal of Knowledge Management in Vol. 11 No. 1 2007

Learning to Fly